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Frequently Asked Questions

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How to add a NAHA Membership

 

1. Click Signup in the upper right corner.

2. Fill out the registration form on the right, in it's entirety. 

3. Log in to your new account.

4. Click Add a subscription from the Account Navigation menu. Please subscribe to the plan appropriate for your region and certification level.

5. Submit your payment and or use the coupon code provide by your school. 

6. Submit your membership application (only for levels 1, 2, 3, or bussiness). 

*If you still have additional questions or concerns please email info@naha.org

How Do I Renew My NAHA Membership?

 

Your NAHA Membership should renew automatically. You will be informed via email when this renewal occurs. If the payment does not go through, you will be notified, and the system will try again in a few days. The system will attempt to bill for up to 30 days. After which your membership will expire on the 31st day. Once your membership has expired, the only way to renew is to add a new membership from your account page. To do this please:

1. Log into your current member account.

2. Make sure you are on your account home page by clicking “account” in the top right of your screen.

3. Locate the Account Navigation Panel and select the Add a Subscription option.

4. Choose your membership level and make your payment.

*Note: If you were previously registered as a Level 1, 2, or 3 member then you will need to resubmit documents via the upload link on your member account home page. If you cannot find your previous records, please email our office at info@naha.org for assistance.

How to Create My Aromatherapist Directory Listing

Joining our directory is easy! If you're a Level 2 Member or higher you are allowed to be discovered in our Find an Aromatherapist Directory so clients can search practicing aromatherapists, retailers, wholesalers, and the like, all in one convenient spot. Members can choose between a free directory listing, or paid annual listing, which includes extra features like social media highlights, company logo, and more!

Here's how to sign-up:

1. Log in to your member account

2. Locate the Join the Find an Aromatherapist Directory button in the account navigation panel (5th option down in the green box, on the right side of your computer screen).

3. Once you click on that and are redirected, locate the Directory Listing Subscription box and choose what option best suits your needs.

4. Please confirm subscription payment info. This applies to free directory listings as well, as our system requires you to have a card on file to create this subscription.

5. Follow the next steps below to finish setting up your listing.

Creating your listing for the Find an Aromatherapist directory is easy if you follow these steps:

1. Log in to your account, and choose Subscriptions and Billing from the Account Navigation menu on the right (circled in Red in image)

2. Locate the box on this page marked either 'Free Directory Listing' or 'Premium Directory Listing' (Circled in black in the image) and choose the option to Create a Directory Listing (Red Arrow in image)

For Premium Listings has been selected please include your social media handles, company logo, & description availabel for this listing. 

Logo: Please do not upload a logo file that is more than 1 Megabyte or 1024 Kilobytes. Logo sizes typically range from 900 x 900 px to 200 x 200 px. Thank you!

Description: 500 characters or 1 paragraph.

*NOTE: If you still experience any issues, please email info@naha.org. 

How Do I Cancel My Membership?

  • To cancel your membership please first, log in to your member account. From your member account home page please locate the 'Subscriptions and Billing' option in the green account navigation box.

  • Click on that option, and once your page is redirected you will be able to see your current membership subscription box under the 'memberships' section on that page. In that box will be a link that says "click here to _______ auto-renewal."

  • If the option is to 'enable' auto-renew then you will not be automatically charge on the date listed above.

  • If the option is to 'cancel' auto-renewal then you will need to select that link to turn off your current renewal. You will have access to your membership benefits until that listed date.

*NOTE: If you have forgotten to turn off your auto-renewal and it is within a 30-day window of the original charge you may email info@naha.org for a refund. Please include your Member I.D. in the email for reference.

To Edit Your Directory Listing Please:

 

1. Log in to your member account

2. Locate the Subscriptions and Billing button in the account navigation box

3. Locate the directory listing box

4. Locate the link to "edit listing"

If you experience any issues with editing or updating your listing please email info@naha.org with the details you wish to change.

How Do I Upgrade/Change My Membership?

 

1. Log in to your current membership account.

2. Locate the Subscriptions and Billing option in the green box labeled "Account Navigation"

3. Locate the Membership Box with your current membership level listed.

4. Locate the blue Change Your Plan link option in the box.

5. Select the level with which you are changing your plan to.

6. Confirm payment (note* difference in payment during current membership will be pro-rated).

7. If upgrading to a Level 1, 2, or 3 plan please wait for emailed instructions of how to finish application process.

How Do I Apply A Coupon Code To A Subscription Renewal?

Renewals are processed automatically on the day that is displayed on your Subscriptions and Billing page. If auto-renew is enabled, the card associated with that account and subscription is processed. If a coupon code is entered any day before that renewal is processed it will automatically be applied to that subscription when it is renewed. To apply the coupon code follow these steps:

1. Log-in to your Member Account.

2. Locate the Subscriptions and Billing link in the green Account Navigation box.

3. Once redirected, locate your membership subscription, and check to make sure auto-renew is enabled.

4. Locate Apply Coupon Code Link

5. Click Save.

You will get an email when your subscription renews reflecting the total minus the coupon code amount. If this is not accurate please email info@naha.org for assistance.

How Do I Change Or Update My Billing Card On File?

 

  1. Log in to your membership account.

  2. Select Subscriptions and Billing from the green Account Navigation panel box on the right-hand side of your screen.

  3. Locate Billing Details box located on left side of your screen and click the button that says Manage Billing Information.

  4. Delete the old card from your account.

  5. Add your new card.

  6. Prompt new card to Set As Default. The default option has you confirm twice.

 

*Note: If you want to change the expiration date you will still need to enter it as a new card.

How To Create Your School Listing

  • Sign into your account

  • From your account navigation links click subscriptions and billing.

  • Click create a school listing now.

  • Fill out all areas of the school listings page. (This includes the yes/no section found on the right side of this document and a copy of your logo.)

 

  • You can now go to   to look up your approved school!

How do I manage auto-renewal?

 

 

  1. Log into your member account home page.

  2. From Account Navigation click on Subscriptions and Billing.

  3. Each subscription will either say click here to enable auto-renewal or click here to cancel auto-renewal.

For additional questions or concerns please email info@naha.org.

How Do I Reduce The File Size? 

(Big thanks to google and the authors of each article!)

 

1. First check on file type .docx, .docx, .JPG, .PDF, or .png.  This usually shows up at the end of each saved document name.

Example below

 

2. Based on the type of file you are working on here is a list of articles that will help you reduce the size of your file. 

 

  • How To Reduce the file size of Microsoft Word. File type is docx(2 versions Office 2013 – 2016 vs Newer versions) Click Here for Article 

  • *For Best Results: Please reduce the file size of each document before upload. Accepted File types are pdf, image files, & Word. We only ask that each document provided be legible and, in a size, large enough to decipher. Please assure that all uploaded file or Documents are 300 kilobytes to 1 megabyte, or less.

 

How Do I Change My Email Address?

 

1. Log into your naha account. https://naha.org/account

2. Click on updated and edit your profile information. 

3. Update your email from the email field. 

4. Put in your current password and click update profile. 

Why Am I Not Receiving NAHA Emails?

 

To ensure that emails from "@naha.org" are delivered to your inbox instead of being marked as junk or spam, you can follow these general instructions:

1. Add "@naha.org" to Your Contacts or Safe Sender List:
   - Open your email client or service provider (e.g., Gmail, Outlook, Yahoo Mail).
   - Navigate to your Contacts or Address Book.
   - Add a new contact or safe sender entry with the email address "@naha.org".
   - Save the changes.

2. Mark Previous Emails from "@naha.org" as Not Spam:
   - Check your spam or junk folder for any emails from "@naha.org".
   - If you find any, mark them as "Not Spam" or "Not Junk".
   - This action helps your email client or service learn that emails from "@naha.org" are not spam.

3. Create an Email Filter (if applicable):
   - Some email services allow you to create filters or rules to manage incoming emails.
   - Create a filter that automatically sends emails from "@naha.org" directly to your inbox.
   - Consult your email service's documentation for specific instructions on setting up filters.

4. Check Email Settings:
   - Review your email settings for any options related to spam or junk mail filtering.
   - Adjust these settings to ensure that emails from "@naha.org" are not being filtered out.

5. Whitelist "@naha.org" Domains/IPs (for advanced users or system administrators):
   - If you manage email servers or have advanced access to email settings, consider whitelisting the "@naha.org" domain or IP addresses.
   - This ensures that emails from "@naha.org" are not blocked at the server level.

6. Contact Your Email Provider's Support:
   - If you're still experiencing issues receiving emails from "@naha.org" despite taking the above steps, contact your email provider's support team.
   - They may be able to assist you further in ensuring that emails from "@naha.org" are properly delivered to your inbox.

By following these steps, you should be able to prevent emails from "@naha.org" from being sent to your junk or spam folder and ensure they are delivered to your inbox.

How Can I Add My Event To Calendar Of Events?

 

  1. You must have an active & approved Level 2, 3, Business, Donor, and or Grand Donor membership with NAHA. 
  2. Make sure you are sucessfully signed into your account.  https://naha.org/account .
  3. Click on Submit your event to our Calendar of Events.
  4. Fill out completely to submit the event. 

*Note: When submitting the event calendar of events may go to an error page. Don't fret, you may need to click the referesh button a hand full of times to submit. Calendar of events must be approved to appear. 

How do I Update my Profile Information?

 


1.  Log into your NAHA Account. 

 

 

2. In your personal info box click Update or Edit your Profile Information. 

 

 

3. Add, correct, or update your profile information.  

 

4. Make sure you fill out your current password toward the bottom of your page before you click Update Profile.  

 

A screenshot of a computer Description automatically generated

If you are still expiriencing problems updating your profile please email us at info@naha.org.

How Do I Download My NAHA Certificate?

 

  • Log into your NAHA Account.
  • Under Certificate and Seals towards the middle of your account screen click Get Certificate. You will see a pop up that says,"Please wait while we generate your certificate this may take a moment."
  • Next you will see a pop up that says, "Certificate Built – Your Certificate has been generated and downloaded to your machine. Please check your downloads."

*If you have additional questions please email info@naha.org.

How to Download my NAHA Seal?

 

  • Log into your NAHA Account.
  • Under Certificate and Seals towards the middle of your account screen click Get Seal. You will see a pop up that says,"Please wait while we generate your certificate this may take a moment."
  • Next you will see a pop up that says, "Certificate Built – Your Certificate has been generated and downloaded to your machine. Please check your downloads."

*If you have additional questions please email info@naha.org.

How To Reset Your Password

 

Go to naha.org click on Membership Login.

You will see!

Scroll down to Forgot Your Password. Place your email address in the Email Address field and click on Reset Password. Instructions will tell you to check your email. Please don’t forget to check the trash, junk, and spam folders.

*If you need further information or assistance, please contact info@naha.org.

How Do I Renew My NAHA Approved School Membership?

 

Your NAHA School Approved School Membership should renew automatically. You will be informed via email when this renewal occurs 15 days prior to the due date by email. If the payment does not go through, you will be notified, and the system will try again in a few days. The system will attempt to bill a total of 3 times, after which your membership will expire. Once your membership has expired, the only way to renew is to set up a new membership from your account page. To do this please:

1. Log into your current member account

2. Make sure you are on your account home page by clicking “account” in the top right of your screen

3. Locate the Account Navigation Panel, and select the Add a Subscription option

4. Choose your School membership subscription and make your payment

• School  requirements are found here on our website: https://naha.org/education/become-an-approved-school/

• School  standards are found here on our website: https://naha.org/education/standards/

*Note: If you were previously registered as a NAHA Approved School, please email schools@naha.org to see if you will need to resubmit school documents via the upload link on your member account home page. If you cannot find your previous records please email our office at info@naha.org for assistance.

How to Find Your Renewal Date

1. Log into your NAHA account.

2. Find the Account Navigation box on the left. 

3. Click on Subscriptions and Billing.

4. Renewal date is reflected directly below the subscription name.

The Initial Steps to Become a Member

NAHA offers several options for membership with a variety of benefits. We do not exclude anyone from becoming a member of NAHA. All NAHA members must agree to abide by our code of ethics. In addition, Level 1-3 members are required to submit documentation to the NAHA office in order to qualify for membership.

Browse the choices or click an option to the right to find the best fit for you.

Once you have found your fit follow the steps below to proceed with the payment and application portion.

Please start by setting up an account and entering a few personal details indicated by the Account Registration portion here https://naha.org/account/login. If you have completed this step, then please log in to your account and proceed to the steps below. 

*Note setting up a NAHA account and applying for a Membership Subscription is not the same thing. Signing up for a NAHA account is free and allows you email updates and access to purchase items from our NAHA store.

Once you are logged in to your account home page, please locate the 'Add a Subscription' option in the account navigation menu.

Choose the option that best corresponds to your educational and location status.

•Membership options are found here! https://naha.org/membership/become-a-member/ 

•Detailed information about educational standards for each level can be found here! https://naha.org/education/standards/

Proceed to the payment screen where you can apply coupon codes & enter in payment information. Please confirm and submit payment to access the application. Once you have paid you should be redirected back to the account home page where you can find access to the Application portion for Levels 1, 2, and 3 members. Friend/Student and Business Members will receive immediate access to member benefits upon confirmation of payment.

At this time new members should receive an email indicating what documents might be needed upon filling out the application portion. In addition, any requirements listed in the grey boxes for each membership level will be requested in .jpeg, .png, PDF, or .doc document form. Applications will be reviewed within 48-72 business hours, & applicants may be contacted with any follow-up questions for or upon approval.

How Many Continuing Education Credits do I Need?

 

In regards to Membership Levels 1, 2, & 3 are required to meet a certain amount of Continuing Education Credits every year or every 2 years from membership renewal date.

 

•     Level 1 Requirements: https://naha.org/membership/become-a-member/#level1CeRequirements 5 a year or 10 every 2 years.

 

•     Level 2 Requirements: https://naha.org/membership/become-a-member/#level2CeRequirements 10 a year or 20 every 2 years.

 

•     Level 3 Requirements: https://naha.org/membership/become-a-member/#level3CeRequirements 15 a year or 30 every 2 years.

 

Thank you for being the best part of naha!

General Troubleshooting Steps

 

1. Initial User-Side Checks (The Simple Stuff)

•Refresh the page: The first and simplest step. A page might not have loaded correctly the first time.

•Check your internet connection: Make sure your Wi-Fi or cellular data is working. Try visiting other websites to confirm the problem is with a specific site and not your network.

•Restart your browser: Close and reopen your web browser. This can often resolve temporary glitches.

•Try a different device or network: If you can't access the site on your computer, try your phone. If it doesn't work on your home Wi-Fi, try it on a different network or your phone's cellular data. This helps determine if the issue is with your device, browser, or network.

•Use a different browser: The problem might be specific to the browser you are using. Try a different browser (e.g., Chrome, Firefox, Edge, Safari) to see if the website loads.

 

2. Browser & Device Troubleshooting

•Clear your browser cache and cookies: Stored data can sometimes conflict with a website's live version. Clearing the cache forces your browser to download the most recent files.

•Try incognito or private Browse mode: This mode disables most extensions and uses a fresh session, which can help determine if a browser extension is the cause of the problem.

•Disable browser extensions: If the website works in incognito mode, the problem is likely an extension. Disable your extensions one by one to find the culprit.

•Update your browser: An outdated browser may have compatibility issues with modern websites.

•Check your computer's date and time: Some websites, especially secure ones (HTTPS), may not load correctly if your device's clock is out of sync.

•Check your firewall and antivirus settings: Your security software might be blocking access to certain websites. Temporarily disabling them can help you diagnose this, but be cautious when doing so.

•Restart your computer: Sometimes a simple reboot is all that is needed to resolve underlying system issues.

 

3. Network & DNS Troubleshooting

•Check if the site is down for everyone: Use a website status checker tool like "Down for Everyone or Just Me" to see if the website is inaccessible to others. If it is, the problem is on the website's server side, and you'll just have to wait for it to be fixed.

•Restart your modem and router: This can clear up temporary network-related problems.

 

4. Advanced Troubleshooting

•Check for specific error messages: Take note of any error codes (e.g., 404, 500, 503) as they provide clues to the root cause.

•Review recent changes: Did you recently update any software or install a new plugin? Reverting the most recent change is often the quickest way to fix a problem.

•Restore a backup: If all else fails, and you have a recent backup, restoring it can bring the website back online.

 

 

How to Add @naha.org Emails to Your Trusted Senders List

 

We want to make sure you never miss an important message from the National Association for Holistic Aromatherapy (NAHA).
Follow the instructions below to add all emails from @naha.org to your trusted senders list (sometimes called “safe senders” or “whitelist”).

 

Why should I do this?

  • Emails from @naha.org may sometimes get placed in your Spam or Junk folder.

  • Adding us to your trusted senders ensures you’ll always see updates, newsletters, and member information in your Inbox.

1. Gmail (Google Mail)

  1. Open Gmail.

  2. In the search bar at the top, type: from: @naha.org and press Enter.

  3. Click the Show search options button (the little sliders icon).

  4. At the bottom of the search box, click Create filter.

  5. Check the box: Never send it to Spam.

  6. Click Create filter.

✅ Now all @naha.org emails will go directly to your Inbox.

2. Outlook / Hotmail / Live.com

  1. Log in at Outlook.com.

  2. Click the gear icon (⚙) in the top right.

  3. Select View all Outlook settings.

  4. Go to Mail > Junk Email.

  5. Under Safe senders and domains, click Add.

  6. Type: naha.org and press Enter.

  7. Click Save.

3. Yahoo Mail

  1. Open Yahoo Mail.

  2. Click the gear icon (⚙) > More Settings.

  3. Select Filters.

  4. Click Add new filters.

  5. Name the filter (example: NAHA).

  6. Under “From,” choose Contains and type: @naha.org

  7. Under “Then move the message to this folder,” select Inbox.

  8. Click Save.

4. Apple Mail (Mac)

  1. Open Mail.

  2. Go to the menu bar and select: Mail > Preferences > Rules.

  3. Click Add Rule.

  4. Description: Allow NAHA.

  5. If From contains: @naha.org

  6. Then perform the following actions: Move message to Inbox (or “Never mark as Junk”).

  7. Click OK.

5. AOL Mail

  1. Open AOL Mail.

  2. Click Options > Mail Settings.

  3. Select Filter Settings.

  4. Click Create filter.

  5. Enter: From contains @naha.org

  6. Choose Inbox as the destination.

  7. Click Save.

6. Comcast (Xfinity Email)

  1. Log in at Xfinity Connect.

  2. Click the gear icon (⚙).

  3. Select Settings > Advanced Settings > Email Filters.

  4. Add a new filter:

    • Condition: From contains @naha.org

    • Action: Keep in Inbox

  5. Save changes.

7. Other Email Providers (General Instructions)

If your email provider isn’t listed:

  • Look for Settings, Filters, or Junk/Spam Settings.

  • Add @naha.org to your Safe Senders or Allowed Domains list.

  • If you find a NAHA email in your Spam/Junk folder, select it and click Not Spam or Move to Inbox.

Need More Help?

If you’re unsure or run into trouble:

  • Check your provider’s “Help” section for “safe senders list” or “whitelist.”

  • Or contact NAHA at info@naha.org for assistance.

  • Finally don't forget to sign up for NAHA's emails:

     

     

Missing CE Link

 

 

  1. Log into your NAHA account: https://naha.org/account

A blue and white rectangle with a person and text AI-generated content may be incorrect.

  1. From Account Navigation box found on the right.

A close up of a screen AI-generated content may be incorrect.

  1. Click on Subscriptions and Billing.
  2. You should be on this URL: https://naha.org/account/billing . It should look like this.

How do I fill out my Level 1, 2, or 3 application?

 

After logging into your account on https://naha.org, you should see a link in certificate and seals that will bring you to your membership application. 

What is the specific requirement for Advanced Pathophysiology?

Students who are not already existing licensed clinicians (such as Physicians or Nurses) must provide proof of completion of a 4-credit graduate-level course in Advanced Pathophysiology. This course must be taken through an accredited institution or an equivalent class from a NAHA-approved school and must cover the mechanisms of diseases across all major body systems.

Understanding Advanced Pathophysiology

Advanced pathophysiology is an in-depth study of the biological mechanisms underlying disease, focusing on how normal bodily functions are disrupted at cellular, tissue, organ, and system levels, essential for advanced healthcare roles like Nurse Practitioners (NPs) to develop effective treatment plans across the lifespan. It integrates genetics, environmental factors, and clinical data to explain deviations from homeostasis, covering topics from inflammation and immunity to specific system disorders like cardiovascular, respiratory, and neurological conditions. This field emphasizes critical thinking, applying scientific evidence, and understanding the interplay between pathophysiology, pharmacology, and patient care. 

Core Concepts & Focus Areas

  • Interconnectedness: How different systems (e.g., endocrine, nervous, immune) interact and affect overall body balance (homeostasis).
  • Lifespan Considerations: Examining disease processes across pediatrics, adults, and geriatrics, including health disparities. 
  • Cellular Level: Injury, death, adaptation, and disease processes like cancer.
  • System-Wide Disorders:

     Cardiovascular (heart failure, hypertension), Respiratory (COPD, asthma), Renal, Gastrointestinal, Neurological, Endocrine, Hematologic (blood/coagulation), Musculoskeletal, and Integumentary (skin) systems

    .

Key Skills Developed

  • Clinical Reasoning: Connecting signs, symptoms, lab results, and patient history to underlying disease mechanisms.
  • Evidence-Based Practice: Using current research to inform clinical decisions.
  • Therapeutic Application: Understanding how medications and interventions impact pathophysiological processes to optimize patient outcomes. 

Why It's "Advanced"

  • Moves beyond basic anatomy and physiology to understand why and how diseases occur.
  • Requires analyzing complex, ambiguous clinical presentations.
  • Essential for developing advanced clinical skills for diagnosis, intervention, and managing complex patient populations. 

How do I Update or Refresh my Local Browser Cache?

 

When a website is updated, browsers often hold onto old files (CSS, JS, and images) to speed up loading. This can result in users seeing a "broken" version of your site or no changes at all.

Here are the generic steps you can provide to your users, along with technical strategies you can implement to prevent this in the future.

1. User Steps: How to Force an Update

If a user is seeing an old version, they need to bypass their local browser cache.

Hard Refresh (Fastest Method)

A "Hard Refresh" tells the browser to ignore the cache and download everything fresh for that specific page.

Device/Browser Shortcut
Chrome, Edge, Firefox (Windows) Ctrl + F5 OR Ctrl + Shift + R
Chrome, Firefox (Mac) Cmd + Shift + R
Safari (Mac) Cmd + Option + E (Empty Cache), then Cmd + R
Mobile (iOS/Android) Open an Incognito/Private Tab or clear "Browsing Data" in Settings.

The "Incognito" Test

Ask users to open your site in an Incognito or Private window. Since these windows don't use the existing cache, it is the most reliable way for a user to verify if they are seeing the newest version.

 

 

How To Edit Your School Listing

  • Sign into your Account

  • From the Account Navigation links click Subscriptions and Billing.

        

 

  • Click Edit your School Listing Entry.

        

Stay Informed

Not a member yet but would like to stay up to date with NAHA? Considering joining but would like to explore the National Association for Holistic Aromatherapy more? Join our e-newsletter today and stay in touch.

Get in Touch

Our office hours are 9 am to 5 pm Mountain time, Monday - Friday.

National Association for Holistic Aromatherapy

6000 S. 5th Ave
Pocatello, ID 83204

877-232-5255

208-232-4911

info@naha.org

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The National Association for Holistic Aromatherapy is a 501(c)3 non-profit association.

All material provided on this website is provided for informational or educational purposes only, and is not intended as a substitute for the advice provided by your healthcare professional or physician.