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Frequently Asked Questions

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Why Am I Not Receiving NAHA Emails?

 

To ensure that emails from "@naha.org" are delivered to your inbox instead of being marked as junk or spam, you can follow these general instructions:

1. Add "@naha.org" to Your Contacts or Safe Sender List:
   - Open your email client or service provider (e.g., Gmail, Outlook, Yahoo Mail).
   - Navigate to your Contacts or Address Book.
   - Add a new contact or safe sender entry with the email address "@naha.org".
   - Save the changes.

2. Mark Previous Emails from "@naha.org" as Not Spam:
   - Check your spam or junk folder for any emails from "@naha.org".
   - If you find any, mark them as "Not Spam" or "Not Junk".
   - This action helps your email client or service learn that emails from "@naha.org" are not spam.

3. Create an Email Filter (if applicable):
   - Some email services allow you to create filters or rules to manage incoming emails.
   - Create a filter that automatically sends emails from "@naha.org" directly to your inbox.
   - Consult your email service's documentation for specific instructions on setting up filters.

4. Check Email Settings:
   - Review your email settings for any options related to spam or junk mail filtering.
   - Adjust these settings to ensure that emails from "@naha.org" are not being filtered out.

5. Whitelist "@naha.org" Domains/IPs (for advanced users or system administrators):
   - If you manage email servers or have advanced access to email settings, consider whitelisting the "@naha.org" domain or IP addresses.
   - This ensures that emails from "@naha.org" are not blocked at the server level.

6. Contact Your Email Provider's Support:
   - If you're still experiencing issues receiving emails from "@naha.org" despite taking the above steps, contact your email provider's support team.
   - They may be able to assist you further in ensuring that emails from "@naha.org" are properly delivered to your inbox.

By following these steps, you should be able to prevent emails from "@naha.org" from being sent to your junk or spam folder and ensure they are delivered to your inbox.

Error Something has gone wrong and this URL cannot be processed at this time.

 

 

Typically a refresh  will help you proceed with your account login.

If the error message remains please try closing that tab and opening up a new tab with the URL: https://naha.org/account action tends to bring you drectliy to your account as the error message occured due to time out.

If you are still getting the same error message, this link will force a log out https://naha.org/?ACT=215&return=account%2Flogin Making sure you are fully logged out of your NAHA pofile/account will allow you a fresh start on logging back in, wich may prevent the issue generating this error message.

If you are still getting this error message, are you using VPN? Have you tried to log into your account with, then without your VPN?

If you have delete your history, cookies, cash & more, reboot your phone, pc, laptop, or tablet and then exausted all of the steps above...Please email info@naha.org  for further assistance. An IT ticket may be required.

General Troubleshooting Steps

 

1. Initial User-Side Checks (The Simple Stuff)

•Refresh the page: The first and simplest step. A page might not have loaded correctly the first time.

•Check your internet connection: Make sure your Wi-Fi or cellular data is working. Try visiting other websites to confirm the problem is with a specific site and not your network.

•Restart your browser: Close and reopen your web browser. This can often resolve temporary glitches.

•Try a different device or network: If you can't access the site on your computer, try your phone. If it doesn't work on your home Wi-Fi, try it on a different network or your phone's cellular data. This helps determine if the issue is with your device, browser, or network.

•Use a different browser: The problem might be specific to the browser you are using. Try a different browser (e.g., Chrome, Firefox, Edge, Safari) to see if the website loads.

 

2. Browser & Device Troubleshooting

•Clear your browser cache and cookies: Stored data can sometimes conflict with a website's live version. Clearing the cache forces your browser to download the most recent files.

•Try incognito or private Browse mode: This mode disables most extensions and uses a fresh session, which can help determine if a browser extension is the cause of the problem.

•Disable browser extensions: If the website works in incognito mode, the problem is likely an extension. Disable your extensions one by one to find the culprit.

•Update your browser: An outdated browser may have compatibility issues with modern websites.

•Check your computer's date and time: Some websites, especially secure ones (HTTPS), may not load correctly if your device's clock is out of sync.

•Check your firewall and antivirus settings: Your security software might be blocking access to certain websites. Temporarily disabling them can help you diagnose this, but be cautious when doing so.

•Restart your computer: Sometimes a simple reboot is all that is needed to resolve underlying system issues.

 

3. Network & DNS Troubleshooting

•Check if the site is down for everyone: Use a website status checker tool like "Down for Everyone or Just Me" to see if the website is inaccessible to others. If it is, the problem is on the website's server side, and you'll just have to wait for it to be fixed.

•Restart your modem and router: This can clear up temporary network-related problems.

 

4. Advanced Troubleshooting

•Check for specific error messages: Take note of any error codes (e.g., 404, 500, 503) as they provide clues to the root cause.

•Review recent changes: Did you recently update any software or install a new plugin? Reverting the most recent change is often the quickest way to fix a problem.

•Restore a backup: If all else fails, and you have a recent backup, restoring it can bring the website back online.

 

 

How to Add @naha.org Emails to Your Trusted Senders List

 

We want to make sure you never miss an important message from the National Association for Holistic Aromatherapy (NAHA).
Follow the instructions below to add all emails from @naha.org to your trusted senders list (sometimes called “safe senders” or “whitelist”).

 

Why should I do this?

  • Emails from @naha.org may sometimes get placed in your Spam or Junk folder.

  • Adding us to your trusted senders ensures you’ll always see updates, newsletters, and member information in your Inbox.

1. Gmail (Google Mail)

  1. Open Gmail.

  2. In the search bar at the top, type: from: @naha.org and press Enter.

  3. Click the Show search options button (the little sliders icon).

  4. At the bottom of the search box, click Create filter.

  5. Check the box: Never send it to Spam.

  6. Click Create filter.

✅ Now all @naha.org emails will go directly to your Inbox.

2. Outlook / Hotmail / Live.com

  1. Log in at Outlook.com.

  2. Click the gear icon (⚙) in the top right.

  3. Select View all Outlook settings.

  4. Go to Mail > Junk Email.

  5. Under Safe senders and domains, click Add.

  6. Type: naha.org and press Enter.

  7. Click Save.

3. Yahoo Mail

  1. Open Yahoo Mail.

  2. Click the gear icon (⚙) > More Settings.

  3. Select Filters.

  4. Click Add new filters.

  5. Name the filter (example: NAHA).

  6. Under “From,” choose Contains and type: @naha.org

  7. Under “Then move the message to this folder,” select Inbox.

  8. Click Save.

4. Apple Mail (Mac)

  1. Open Mail.

  2. Go to the menu bar and select: Mail > Preferences > Rules.

  3. Click Add Rule.

  4. Description: Allow NAHA.

  5. If From contains: @naha.org

  6. Then perform the following actions: Move message to Inbox (or “Never mark as Junk”).

  7. Click OK.

5. AOL Mail

  1. Open AOL Mail.

  2. Click Options > Mail Settings.

  3. Select Filter Settings.

  4. Click Create filter.

  5. Enter: From contains @naha.org

  6. Choose Inbox as the destination.

  7. Click Save.

6. Comcast (Xfinity Email)

  1. Log in at Xfinity Connect.

  2. Click the gear icon (⚙).

  3. Select Settings > Advanced Settings > Email Filters.

  4. Add a new filter:

    • Condition: From contains @naha.org

    • Action: Keep in Inbox

  5. Save changes.

7. Other Email Providers (General Instructions)

If your email provider isn’t listed:

  • Look for Settings, Filters, or Junk/Spam Settings.

  • Add @naha.org to your Safe Senders or Allowed Domains list.

  • If you find a NAHA email in your Spam/Junk folder, select it and click Not Spam or Move to Inbox.

Need More Help?

If you’re unsure or run into trouble:

  • Check your provider’s “Help” section for “safe senders list” or “whitelist.”

  • Or contact NAHA at info@naha.org for assistance.

  • Finally don't forget to sign up for NAHA's emails:

     

     

Missing CE Link

 

 

  1. Log into your NAHA account: https://naha.org/account

A blue and white rectangle with a person and text AI-generated content may be incorrect.

  1. From Account Navigation box found on the right.

A close up of a screen AI-generated content may be incorrect.

  1. Click on Subscriptions and Billing.
  2. You should be on this URL: https://naha.org/account/billing . It should look like this.

How do I Update or Refresh my Local Browser Cache?

 

When a website is updated, browsers often hold onto old files (CSS, JS, and images) to speed up loading. This can result in users seeing a "broken" version of your site or no changes at all.

Here are the generic steps you can provide to your users, along with technical strategies you can implement to prevent this in the future.

1. User Steps: How to Force an Update

If a user is seeing an old version, they need to bypass their local browser cache.

Hard Refresh (Fastest Method)

A "Hard Refresh" tells the browser to ignore the cache and download everything fresh for that specific page.

Device/Browser Shortcut
Chrome, Edge, Firefox (Windows) Ctrl + F5 OR Ctrl + Shift + R
Chrome, Firefox (Mac) Cmd + Shift + R
Safari (Mac) Cmd + Option + E (Empty Cache), then Cmd + R
Mobile (iOS/Android) Open an Incognito/Private Tab or clear "Browsing Data" in Settings.

The "Incognito" Test

Ask users to open your site in an Incognito or Private window. Since these windows don't use the existing cache, it is the most reliable way for a user to verify if they are seeing the newest version.

 

 

Stay Informed

Not a member yet but would like to stay up to date with NAHA? Considering joining but would like to explore the National Association for Holistic Aromatherapy more? Join our e-newsletter today and stay in touch.

Get in Touch

Our office hours are 9 am to 5 pm Mountain time, Monday - Friday.

National Association for Holistic Aromatherapy

6000 S. 5th Ave
Pocatello, ID 83204

877-232-5255

208-232-4911

info@naha.org

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All material provided on this website is provided for informational or educational purposes only, and is not intended as a substitute for the advice provided by your healthcare professional or physician.